Shipping policy
Where we ship
We ship within Australia only. We do not ship internationally.
What we ship
Car audio, home audio and professional audio all ship directly from this store, Australia wide.
Car audio is also available through authorised stockists, who can fit it for you - see our Stockists page.
How we send it
| Consignment | Service |
|---|---|
| Up to 22 kg | Australia Post — Standard or Express |
| 22 kg to 60 kg | Road freight, Team Global Express |
| Over 60 kg | Palletised road freight with tailgate, Team Global Express |
Long items — anything over about 1 metre — travel by courier or road freight regardless of weight, because parcel networks will not carry them. This does not change what you pay; the rate is still calculated from the weight of your order.
What it costs
Shipping is calculated at checkout from the total weight of your order and your delivery address. You will always see the cost before you pay. All charges are in Australian dollars and include GST.
We do not add fuel levies, handling fees or surcharges after checkout. We will not dispatch an order and invoice you for freight afterwards.
How long it takes
We dispatch within 2 – 3 business days of your order, stock permitting. We will tell you if anything is on back order.
Once dispatched, these are the carriers' own estimates:
| Service | Capital cities | Regional | Remote |
|---|---|---|---|
| Standard parcel | 2 – 6 business days | 4 – 8 business days | 7 – 14 business days |
| Express parcel | 1 – 2 business days | 2 – 4 business days | 3 – 6 business days |
| Road freight | 3 – 7 business days | 5 – 10 business days | 10 – 15 business days |
| Palletised freight | 5 – 10 business days | 7 – 14 business days | 14 – 21 business days |
Delivery times are estimates provided by the carrier and are not guaranteed. Freight and palletised consignments take longer than parcels, regional deliveries longer again, and palletised deliveries to residential addresses need a tailgate truck scheduled, which adds time.
Delivery of large items
Many of our loudspeakers are heavy. Items over 60 kg ship palletised through Team Global Express.
- Business address — delivery is straightforward where a loading dock or forklift is available on site
- Residential address — a tailgate truck is required, which costs more and takes longer to schedule
Please tell us if your delivery address is residential, or if access is restricted — a narrow street, a steep driveway, no truck access. We confirm freight arrangements with you before dispatching a palletised order. If a delivery fails because a tailgate truck was needed and we were not told, the re-delivery is charged at cost.
Freight items cannot be delivered to PO boxes or parcel lockers.
Someone must be present to accept and sign for freight and pallet deliveries. Our carriers deliver to the kerbside or ground floor — they do not carry items inside, upstairs, or unpack them.
Incorrect address
Please check your delivery address. Re-delivery of an order returned due to an incorrect address is charged at cost.
Damage in transit
Inspect your delivery before signing. Note any visible damage on the carrier's paperwork before you sign, and report concealed damage within 7 days. See our Refund Policy for full details.
Contact
Cerwin Vega Australia
Email: enquiries@cerwinvega.com.au